At DeWeb Solutions, we are committed to providing high-quality digital services with transparency, professionalism, and customer satisfaction. This Dispute / Chargeback Policy explains how billing disputes, refund requests, and chargebacks are handled.

Fraudulent Transactions

DeWeb Solutions does not charge any credit or debit card without customer authorization. All payments are made through approved invoices, payment links, or secure merchant gateways provided directly by our company.

We maintain strict anti-fraud policies and reserve the right to suspend or terminate services if any fraudulent, unauthorized, or suspicious activity is detected.

Any false chargeback claim or payment dispute initiated after approved work delivery may be treated as fraudulent activity and may result in legal action or permanent service suspension.

Product or Service Not Received

Customers may not claim “Product Not Received” while the project is still active, under development, awaiting feedback, or delayed due to customer-side issues.

Project timelines may be affected if:

• The customer changes project requirements
• Required content or information is not submitted on time
• Communication delays occur from the customer’s side
• Additional revisions or features are requested

As stated in our Terms & Conditions, changes in project scope may affect delivery timelines and costs.

If a customer decides not to continue with the project, they must submit a formal cancellation request with a valid reason. The request will be reviewed by our Quality Assurance and Billing Department, and if applicable, a partial refund may be offered according to our refund eligibility criteria.

Service Quality / Product Unacceptable

DeWeb Solutions works closely with clients throughout the design and development process to ensure satisfaction. We provide revisions and support according to the selected package and project scope.

Once a customer approves a design, concept, milestone, or final delivery, the approved work cannot later be claimed as “unacceptable” for the purpose of obtaining a full refund or chargeback.

As a digital services company:

• We do not provide physical products
• Services are customized specifically for each client
• Significant company resources, labor, and creative effort are invested into every project

If concerns arise regarding quality, our team will make reasonable efforts to revise, improve, or recreate the work within the agreed project scope.

Billing & Refund Processing

Customers may only claim that a refund or credit was not processed if written confirmation has been provided by DeWeb Solutions through email or official communication channels.

Approved refunds are generally processed within 7–14 business days depending on the payment provider or financial institution.

Chargeback Policy

Before initiating any chargeback or payment dispute with a bank or payment processor, customers agree to contact DeWeb Solutions directly at:

• Email: info@dewebsolutions.com
• Phone: 3022029448

We are committed to resolving disputes professionally and fairly.

Chargebacks filed without first attempting to resolve the issue with our support or billing team may:

• Void refund eligibility
• Result in immediate suspension of services
• Lead to permanent account restrictions
• Be challenged with supporting project documentation, approvals, communication records, and proof of delivery

By purchasing our services, customers agree that project approvals, revision requests, login records, communication history, and delivered files may be used as evidence in dispute investigations.

Non-Refundable Situations

Refunds or chargebacks will generally not be entertained in the following situations:

• Change of mind after project initiation
• Business closure or rebranding decisions
• Delays caused by customer inactivity
• Requests made after final approval
• Services already completed or substantially delivered
• Third-party costs already incurred (domains, hosting, paid tools, ads, plugins, licenses, etc.)
• Violation of company policies or abusive behavior toward staff
• Failure to provide project requirements on time

Digital Services Disclaimer

All services provided by DeWeb Solutions are digital and customized in nature. Due to the creative and labor-intensive process involved in design, development, branding, SEO, marketing, and related services, results may vary depending on client cooperation, project requirements, and market conditions.

We do not guarantee specific financial outcomes, rankings, sales, or business performance unless explicitly stated in a signed agreement.

Communication Policy

All project communication must be conducted through the registered email address or official communication channels provided by the customer.

For project delivery and updates:

• The company may contact the customer multiple times through email or approved channels
• If the customer remains non-responsive for more than 10 consecutive days, the project may be placed on hold
• If no response is received after project delivery notifications, the project may be considered accepted after a reasonable review period

Contact Information

For billing questions, disputes, or support inquiries, please contact:

DeWeb Solutions
Email: info@dewebsolutions.com
Phone: 3022029448